Cancellation and Refund Policy
1. Order Cancellation Policy
· Customers can cancel their orders within 24 hours of placing them, provided the order has not yet been shipped.
· To request a cancellation, please contact our support team at sales@bonmillette.com or call us at 9036042926 with your order details.
· If the order has already been processed or shipped, cancellation requests will not be accepted.
2. Refund Policy
· Refunds are only applicable for defective, damaged, or incorrect products received.
· Customers must initiate a refund request within 7 days of receiving the order by contacting our support team with relevant proof (photos/videos of the product and packaging).
· Once the request is approved, we will initiate the refund to the original payment method within 7-10 business days.
· Shipping charges are non-refundable unless the return is due to an error on our part.
3. Return and Replacement Policy
· Due to the perishable nature of our products, we do not accept returns unless the item is defective or damaged upon arrival.
· If eligible, we will offer a replacement of the same product or issue a refund if a replacement is unavailable.
· Customers must provide necessary details and proof to process the return request.
4. Non-Refundable Items
· Products that have been opened, used, or tampered with.
· Orders canceled after the 24-hour cancellation window.
· Items without valid proof of damage or defect.
5. Refund Processing Time
· Once approved, refunds will be processed within 7-10 business days.
· The time taken for the amount to reflect in your account depends on your payment provider.
6. Contact Us For any cancellation, refund, or return-related queries, please reach out to us at:
Bon Millette
Website URL: https://bonmillette.com/
Address: Navasari Foods Private Limited
Shed No 45, Katha No 125, 06th Cross, Hanumantha Nagar, Srigandadha Kavalu,
Sunkadakatte, Bengaluru - 560091
Email: sales@bonmillette.com
Phone Number: 9036042926
We appreciate your trust in Bon Millette and strive to provide you with the best shopping experience!